1. Introduction

Eskrow ("we," "our," or "us") operates as a wrapper service over Razorpay's Escrow Account facility. We are committed to protecting your privacy and handling your personal information with care and respect.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number)
• Business information (company name, business details)
• Transaction details for escrow services
• Payment information (processed through Razorpay)
• Communication preferences and waitlist registrations

2.2 Automatically Collected Information

• Device information (browser type, operating system)
• Usage data (pages visited, time spent on site)
• IP address and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and manage escrow services through Razorpay's infrastructure
• Process transactions and maintain transaction records
• Communicate with you about your transactions and our services
• Send updates, notifications, and marketing communications (with your consent)
• Comply with legal obligations and prevent fraud
• Improve our services and user experience
• Manage waitlist registrations and launch notifications

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with:

• Razorpay: As our primary escrow service provider, transaction and payment data are processed through Razorpay's platform
• Google Sheets API: For managing waitlist data
• Analytics providers to understand service usage
• Cloud hosting and infrastructure providers

4.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Since we utilize Razorpay's escrow infrastructure, your payment and transaction data benefit from Razorpay's PCI-DSS compliant security measures.

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Transaction records are maintained in accordance with applicable financial regulations.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent for marketing communications

8. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@eskrow.com
Support: hello@eskrow.com

1. Acceptance of Terms

By accessing or using Eskrow's services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Eskrow operates as a wrapper service over Razorpay's Escrow Account facility. We facilitate escrow transactions by providing an interface and additional features on top of Razorpay's infrastructure. The actual escrow accounts and payment processing are managed by Razorpay.

By using our service, you also agree to be bound by Razorpay's terms of service and policies.

3. User Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during registration
• Comply with all applicable laws and regulations
• Not be prohibited from using escrow services under applicable law

4. Account Registration and Security

4.1 Account Creation

You may need to create an account to use certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4.2 Account Security

• You must notify us immediately of any unauthorized access or security breach
• You are responsible for all actions taken using your account credentials
• We reserve the right to suspend or terminate accounts that violate these terms

5. Escrow Transactions

5.1 Transaction Process

All escrow transactions are subject to the terms and conditions of Razorpay's escrow service. Eskrow acts as an intermediary platform and is not a party to the underlying transaction between buyers and sellers.

5.2 Fees and Charges

Service fees, transaction charges, and any applicable taxes will be clearly disclosed before you complete a transaction. Fees are non-refundable except as required by law.

5.3 Dispute Resolution

In case of disputes regarding escrow transactions, we will follow Razorpay's dispute resolution procedures. We may assist in facilitating communication but are not responsible for resolving disputes between transacting parties.

6. Prohibited Activities

You agree not to:

• Use the service for illegal activities or fraudulent transactions
• Violate any laws, regulations, or third-party rights
• Interfere with or disrupt the service or servers
• Attempt to gain unauthorized access to any part of the service
• Use automated systems (bots, scrapers) without authorization
• Impersonate any person or entity
• Engage in money laundering or terrorist financing
• Use the service for transactions involving prohibited goods or services

7. Intellectual Property

All content, trademarks, logos, and intellectual property on our platform are owned by Eskrow or our licensors. You may not use, reproduce, or distribute any content without our express written permission.

Razorpay's trademarks and intellectual property remain the property of Razorpay.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Eskrow is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the fees you paid in the 12 months preceding the claim
• We are not responsible for losses resulting from unauthorized access to your account
• We are not liable for Razorpay's actions, errors, or service interruptions

9. Indemnification

You agree to indemnify and hold harmless Eskrow, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service, violation of these terms, or infringement of any rights of another party.

10. Third-Party Services

Our service integrates with Razorpay and other third-party providers. We are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is subject to their respective terms and conditions.

11. Termination

We may terminate or suspend your access to our services:

• For violation of these terms
• For fraudulent or illegal activity
• At our discretion with or without notice
• If required by law or regulatory authorities

Upon termination, your right to use the service ceases immediately. Provisions that by their nature should survive termination shall remain in effect.

12. Modifications to Service and Terms

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time. We may also update these Terms and Conditions periodically. Continued use of the service after changes constitutes acceptance of the modified terms.

13. Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts in [Your City], India.

14. Compliance with KYC/AML Regulations

As an escrow service provider, we are required to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. You may be required to provide identity verification documents and information about your transactions.

15. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our platform, constitute the entire agreement between you and Eskrow concerning the use of our services.

17. Contact Information

For questions about these Terms and Conditions, please contact us at:

Email: shivamkumar027k@gmail.com